Please note: due to the new U.S. tariff policy, parcels from Taiwan might be charged 20% import tax.
If you would like to wrtie down the value and note as gift, please leave a note while checkout. However, if there is any damages caused by the carrier, we will not be able to provide refund or exchange services.
Rest of the world：
EMS
Air Mail is available.
Please purchase pre-order and regular items separately. Otherwise, your order will be delivered only until all items are arrived.
If you would like to use UPS, DHL, or any other carriers, please contact us in advance.
Before purchasing, please carefully check all details, such as sizes and colours.
Please note there might be colour differences on each monitor.
Due to most of the artist’s works are small and handmade, the recommended using age is 15+.
Resin, plastic, soft vinyl, and other similar materials might have below situations:
Injection marks, parting lines, tiny bubbles and impurities, painting detail differences, or slightly larger seams, loose joints, and surface indentations.
Please understand these are all under acceptable quality ranges and will not be seen as defects.
All photos on selling or promoting pages, and also our SNS are provided by our distributing artist / brand, or creating by ourselves. Please do not edit or use for commercial purposes.
Some items might be unpacked due to photoshooting, display, fitting, or customs inspection reasons. JiWu Bookstore will ensure the item and its packaging have no damages before shipping. If the original package is damaged due to above reason, JiWu Bookstore will repack to ensure its safety during shipping process.
JiWu will ensure to wrap each items carefully. However, if the outer box is damaged during delivery, the item itself is fine, it will be regarded as non-defective.
For international parcels declared at a lower value, Jiwu will not be able to provide any refund, exchange, or compensation if the item is damaged during transit.
Placing order will be seen as agreed our terms and conditions. So please carefully consider before purchasing.
Customized or pre-orders are not cancellable or refundable.
Any orders cancelled by personal reason, we will only able to provide a refund service.However, please note: all shipping and refund service fee will have to be covered by your end.
Any uncollected orders are cancelled or returned, we will firstly contact you to arrange a refund or re-delivery. However, if the situation happens 3 times, a refund will be organized.
For any orders are not collected over 14 days, and the items are damaged, spoiled, or released to other customers, the responsibilities will be taken by you.
Please note there will be no refund, return, or exchange for any orders are finished over 14 days.
We will carefully check all works and packages before shipping. If there are any damages (not including the outer box and shipping box) happened during delivery process, please contact us in 24 hours.
Exchange or refund works must be new, with completed package, unopened or unused.
Once the return is confirmed, please send back: the work which need to be returned or exchanged, attached accessories, gifts, the artist / brand's birth card, JiWu Bookstore warranty card, and invoice.
If any above items are used, opened, damaged, or lost, the refund will deduct the lost value.
Any customers against above terms and conditions, will be noted on blacklist, and might also have to compensate according to the cost and take the related responsibilities (including but not limited to settlement, legal charges, layer fee) JiWu Bookstore Co., Ltd. will not take any responsibilities.
