服務條款

感謝您訂購紀物書館代理品牌的作品。

為保障您的權益，請務必妥善保存購物發票與保證卡，以作為紀物書館提供保證諮詢服務之憑證。

作品自出貨日起12個月內，若顧客本人在此期限內，於正常使用狀態下發生故障，可憑此卡向
紀物書館尋求協助。

紀物書館將於確認需求內容符合原品牌保固或退換條件後，協助您與原品牌溝通後續處理辦法。

紀物書館保證卡諮詢服務不包括：
  • 「消耗性配件」與「隨機附贈之贈品」
    • 「消耗性配件」包含但不限於：假髮（植髮髮絲）睫毛、眼睛 （瞳片）、鬆緊繩、S鈎、妝面、服飾、Obitsu與PARABOX素體等。
    • 「隨機附贈之贈品」包含但不限於：眼泥、科技海綿、面罩等。
  • 若於寄送過程中造成任何損傷，請於收到作品後24小時內與紀物書館聯繫，並出示發票與此卡，超過期間則視為寄送過程並無任何損害，日後恕不受理。
  • 非透過紀物書館線上或實體通路購買紀物書館代理品牌之作品（包含但不限於：自行或委由他人透過原品牌網站、其他地區代理、以及親自或委由他人出席原品牌之活動而現場購買的作品）
  • 由於您不恰當組裝、操作、清潔、維修、意外事故、損毀、誤用、濫用、非原品牌出產之零配件、自行加工、自然磨損、自然氧化或黃化、或其他非紀物書館與原品牌能控制範圍內之事故、行為、故障或疏忽所造成的損毀。

諮詢前，請確認：
  • 出貨日期仍於服務期限內。
  • 請私訊紀物書館臉書粉絲專頁並提供以下照片：
    • 購買發票。
    • 於服務期限內的保證卡。
    • 作品需協助諮詢處（建議附上相關文字說明）
紀物書館將於收到資訊後3日內諮詢原廠並協助後續溝通。
請注意：

  • 如需將作品寄回原廠檢修或退換，請勿附帶任何非必要之相關配件，若有遺失將無法負責。而郵務費用負擔部分，則依原廠政策定之，紀物書館將轉知該作品之原廠郵務費用政策給您，以供您判斷是否為後續作品寄回原廠。
  • 包含在您所送修或退換之作品中的任何機密、財產或私人資訊損毀，紀物書館與原品牌概不負責。
  • 完成檢修或退換後，經紀物書館通知，若逾期14日以上仍未領回者，每日將酌收保管費50元。
  • 於保證服務期限內諮詢或將作品退回至紀物書館或原品牌不代表一定能獲得檢修或退換機會。
  • 檢修或退換不代表免費服務，紀物書館與原品牌有權根據作品實際情況，先行向您報價，經您同意後酌收費用。
  • 收到實際作品後，紀物書館與原品牌有權檢視並確認是否修理。

※2021年7月10日以前訂購的作品，如需諮詢，請憑隨訂單寄附之紙本保證卡與發票與紀物書館聯繫。
※2021年7月10日以後訂購的作品，請憑訂購姓名、電話、電子信箱、以及發票與紀物書館聯繫。

 

Thank you for ordering from us!

Here is the warranty service we provide:

  • Period: 12 months from the shipping date.

  • If the work is used in normal situation but has any fails. You can contact us supports! 

  • Please provide:

    • Order Number.

    • Invoice.

    • Warranty card.

    • Item’s photos.

    • The supports you need in words.

We will contact the original artist / brand according to the information you provided, and get back to you within 3~7 days.

  • Please note the service does not include:

    • Consumable supplies and randomly gifts.

      • Consumable accessories include but not limited to: wig (or transplant hair) eyelashes, eyes (or eyechips) elastic cord, S hook, face-up, outfits, Obitsu and PARABOX bodies (or joints)

      • Randomly gifts include but not limited to: eye fixing putty, melamine sponge, mask.

    • Orders are not directly purchased from JiWu Bookstore, include but not limited to: order directly from the artist / brands, other dealers, resllers, or second-hand. 

    • Please note: if you order for other people, The work will be seem as a second-hand item and not include under this service.

    • Any damages caused by below situations: 

      • Improperly installation, use, cleaning, or maintenance. 

      • Using non-original part or reforming. 

      • Naturally oxidation or yellowing.

      • Any other accident, behavior, failure which cannot be controlled by JiWu Bookstore Co., Ltd. or the artist / brand.

  • Service Charge:

    • Please note this is not a free services. 

    • The artist / brands and us reserved the rights of charging any possible fees according to actual situations. 

    • However, all fees will be provided in advance and the decision will be made by you.

    • Possible charges include but not limited to: 
      return / exchange shipping, repairing, replacing, handling, PayPal service fees, and also tax.

Once you confirm to accept the service, please process the payment, and return the work to the address we provide.


Please note:

  • When you send the work, please do not attach any unnecessary accessories, personal belongings, or important items. If they are lost or damages, the artist / brand will and us not be able to take any responsibilities.

  • The service does not guaranty every works can be repaired or exchange. The artist / brand and us still reserved the rights of whether to provide the service after the work is received.